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Frequently
Asked Questions -
Domains:
Frequently
Asked Questions - Hosting
Matters
How
do I register a domain name and sign up
for hosting at the same
time?
I
already own a domain name, how do I get
started with
hosting?
How
do I transfer my domain name so it points
to your
servers?
How
long after I sign up will my domain name
be
usable?
What
is domain
propagation?
Do
you support third level domains
(myname.yourdomain.com)?
Why
shouldn't I host my Web site with a
company that offers free domain
registration?
I
changed my mind about the domain name that
I registered. Is it too late to change
it?
Where
do I go to check the availability of a
domain
name?
How
do I change DNS & other information on
my domain
name?
What
extension should I use for my domain
name?
What
about trademarked
names?
Should
I register my domain name now or
later?
Should
I register more than one domain
name?
What
characters can I use in my domain
name?
How
should I go about choosing a domain
name?
How
do I transfer my domain to your
servers?
What
are your name server names and
IPs?
How
much should I have to pay to register a
domain
name?
What
is a Sub Domain
Account?
Are
you responsible for managing my domain
name?
How do I register a domain name and
sign up for hosting at the same
time?
If you would like to register your domain
name and sign up for hosting at the same
time, simply choose
a hosting
package.
Then on the order page just enter the
domain you wish to order. You will be
given an opportunity to purchase a new
domain in the ordering process. Once
finished, your hosting account will be
set-up and your domain name will be
registered right away. You will receive a
welcome email from us with all the
information you need to get started within
1-12 hours of signing up. Your domain name
will take about 24 hours to 'propagate'
throughout the Internet and be usable. In
the meantime you can publish your site
using the information that you receive in
the welcome email.
I already own a domain name, how do I
get started with hosting?
All you have to do is go to our
order
online
page and choose the type of hosting you
wish to order.
How do I transfer my domain name so it
points to your servers?
If you registered your domain name with
another registrar, then you will need to
update your domain name records to point
to our name servers. This information is
included with your welcome pack, but you
can also request that we do this for
you.
How long after I sign up will my domain
name be usable?
It usually takes between 1-24 hours for a
domain name to 'propagate' or be usable
throughout the Internet worldwide. This
applies to new domain registrations and to
domain transfers.
What is domain propagation?
When a visitor types your domain name into
their Web browser, their request is
referred to a nameserver that indicates
the physical location (the IP address) of
your domain on the Internet. When your
site location changes to a new IP address,
or when a new domain name is added,
nameservers around the world must be
notified of the change. This process is
referred to as propagation.
Propagation normally requires 24 hours.
During this period, if you are
transferring your domain, some nameservers
will refer to the old location of your
site and some to the new location.
Therefore, a visitor accessing your site
may be directed to either the old or new
location. That's why it is best to cancel
your old provider only after the Internet
has propagated and all requests to view
your site are being routed to our
servers.
Do you support third level domains
(myname.yourdomain.com)?
Yes. Simply create two entries for our
nameservers to your domain zone and assign
your subdomain to these. You can also
point your subdomain to our IP, however,
this is not recommended as we sometimes
ammend these. You can also create separate
ftp and email accounts for sub domains
created directly from cPanel.
Why shouldn't I host my Web site with a
company that offers free domain
registration?
Some hosting companies offer FREE domains
while you host your web site with their
company. Then, if you decide to move your
web site to another host, you cannot take
your domain name with you because the
hosting company is the real owner of the
domain name. Although we may bundle a
'free' domain with some hosting accounts,
or part of a promotion, this is actually
registered in your name and becomes your
property because we want our customers to
always have the option to move to another
hosting company and to take their domain
name with them.
I changed my mind about the domain name
that I registered. Is it too late to
change it?
Once you register a domain name, you
cannot "un-register" it. If you find that
the domain name you chose no longer suits
your business or personal needs, you
should register another domain name. The
domain name you originally registered will
continue to be registered to you until the
end of the registration period.
Registration and Domain Registration
renewal fees are non-refundable.
Where do I go to check the availability
of a domain name?
Domain name availably can be checked
through a "WHOIS" server. There are a
variety of these services available at
different websites. We offer this facility
here.
It's usually best to check with the
"authoritative" registry for the domain
you're searching for. Nominet
handles UK domains, Joker.com
handles most other domains.
How do I change DNS & other
information on my domain name?
If you registered your domain with us when
you signed up for hosting, you can make
these changes by contacting
support.
Otherwise you will need to modify your
information at your current registrar.
What extension should I use for my
domain name?
There are many different extensions
available right now. If you are a US or UK
business catering either for the US or
global market, we recommend a .com suffix.
It is the first extension that most people
try when searching for a site. Also, since
it is one of the oldest extensions, .com
shows that your business has been around
for a while and has a well established
presence on the web. If you are a UK
business catering only for the UK market
we strongly recommend you use a .co.uk
suffix as most search engines give UK site
visitors the option to search only for UK
sites and web sites with the .com suffix
will be excluded from search results.
What about trademarked names?
Avoid trademarked names. There are two
really good reasons for this. First, it's
not very nice. We have all heard the
stories about the zany guy who thought
ahead and bought
"some-huge-multi-million-pound-company.com"
and sold it to the company for enough
money to retire on. But, remember that
those companies have spent lots of time
and money creating their brand, and you
probably wouldn't be happy if the tables
were turned. The second reason to avoid
trademarked names is that companies are no
longer reaching for their chequebooks to
get their names back. They are calling
their lawyers.
Should I register my domain name now or
later?
Domain names are being snatched up faster
than candy at the St. Patrick's Day
parade. You must register soon unless you
want to get stuck with
"the-domain-name-that-no-one-wanted.net".
You do not have to have a web master or an
e-commerce department or a web design
consultant or... Heck, you don't even need
a web page. Just go to our
domain
registration
page and
register your domain name before you loose
the opportunity to get the name you really
want.
Should I register more than one domain
name?
Sometimes, it isn't a bad idea to register
several similar domain names. If you have
"yourname.com", register "yourname.net" so
no one else takes it. You can register
your full company and a shorter, easier to
remember version. Some people even
register common misspellings of their
company's name. It's a good idea to get
these misspelled domain names before your
competitor does!
What characters can I use in my domain
name?
Just a reminder. Domain names can only use
letters, numbers, and hyphens ("-").
Spaces and other symbols are not allowed.
Cannot begin or end with a hyphen. Domain
names are not case sensitive. Domain names
cannot exceed 63 characters total. Other
domain names cannot exceed 22 characters,
not including the extension.
How should I go about choosing a domain
name?
When you have settled on several available
name choices, see what your friends and
clients have to say. A name that may make
perfect sense to you may be too hard for
other people to remember. Is your domain
easy to say? Is it hard to spell? Do you
have to explain why you chose the name?
Does it take ages to type as part of an
email address?
How do I transfer my domain to
you?
When you transfer your domain you are just
pointing it to our servers. This means
when someone types your domain name in
their browser it will go to your Web site
on our servers. In order to transfer your
domain you must go to the registrar where
you purchased your domain name and have
them update your nameserver records. We
will gladly help you handle your domain
transfer.
What are your nameserver names and
IPs?
Primary Server Hostname:
ns1.webhost22.co.uk
Primary Server Netaddress:
91.186.29.83
Secondary Server Hostname:
ns2.webhost22.co.uk
Secondary Server Netaddress:
91.186.29.84
How much should I have to pay to
register a domain name?
At one time, companies were able to get
away with charging high reservation fees
plus a "mandatory" registration fee. Some
years ago, it was decided that other
companies should be able to compete to
sell domain names. This has lowered prices
dramatically. Some hosts bundle the domain
free with their hosting packages. More at
the domain
names
page.
What is a Sub Domain Account?
A sub-domain account is an account that
can be set-up to be redirected to a
subdirectory under your main account. For
example info.yourdomain.com is considered
a sub domain. The only requirement is that
your main domain name (yourdomain.com) be
hosted on our servers.
You can create sub domains from
cPanel.
Are you responsible for managing my
domain name?
When your domain is about to expire, you
will receive emails from your Domain
Registrar explaining the expiration date
and the process to renew your domain. We
will also email you a renewal request.
This often coinsides with your hosting
renewal. However, we accept no liability
or loss when a domain has not been
renewed. It remains your responsibility to
renew your domain in time.
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